How to book a ticket?

You can do this on our website in the search menu you need to choose:

• switch the type of transport to a train (in the collapsed search, click the plus icon to display transport options);
• city of departure;
• city of arrival;
• date;
• click the "search" button
• from the suggested options, select the option that suits you, use the "select" button and fill in the requested data (passenger name, surname, contact phone number, e-mail address, if applicable - document type, document number, date of birth, citizenship and gender)
• after that you will be offered payment options, also a link to payment with additional information will be sent to E-mail;
• after we receive the funds, the system will automatically send you a PDF sheet of the routing sheet

Where can I find my order?

• Your booking information is sent to you by e-mail.
• At the top of the site page, you can click on the "basket" icon - there you will see a list of your orders.
• You can go to the order from your personal cabinet.
• You can use the link on the website "My ticket", indicating your ticket number and security code.

Do I need to print a ticket?

You must print the ticket.

• The exchange forms must be printed out and exchanged for a ticket at the ticket office of the railway station before departure.
• For electronic tickets, it's enough to show on the phone the QR code of the ticket so that the controller on the train will register it.

What should I do if I make mistakes in the last name and passenger's name when filling in the data?

• The surname and name of the passenger is informative, so a minor error is permissible, but undesirable.
• If the surname is entered incorrectly, it is recommended to return the ticket and purchase a new one, for this it is necessary to contact our support service (UKR Railway tickets can be returned only at the railway stations of Ukraine).
• When purchasing a railway ticket to the EU countries, you must specify the name and name only as they are written in the foreign passport

Order paid, but there is no PDF ticket

• Tickets for some flights arrive in 15-20 minutes after the payment of the order, tk. registered by the company's dispatchers.
• If there is still no ticket, please contact our support team.

Order paid, but it did not come to E-mail

• Check the SPAM folder.
• If there is still no ticket, please contact our support team.

Payment does not pass, what should I do?

The reasons why there is not a payment can be several:

• not enough funds on the card
• costs a spending limit
• the Internet payment service is not activated on the card
• the possibility of international payments is not activated on the card
• copy the link to the payment and try to pay in another browser

We advise you to contact your bank for troubleshooting. After contacting the bank, please try to pay again.

If there is no bank card, only cash, how to pay the order?

You can pay in cash:

• by money transfer, to the accounts indicated in the letter sent to you after booking the ticket
• in the bank branches where the Contact system is installed;
• in our offices in Ukraine and the Czech Republic
• in self-service terminals in Ukraine (Private Bank, E-Pay) and in the Czech Republic (EuroPay)